Legal
Privacy Policy
Last updated: [Placeholder: date of publication]
This Privacy Policy explains how LuxEver Living (“we,” “us,” or “our”) collects, uses, shares and protects information when you visit luxeverliving.com (the “Site”) or submit a quote request. Our Site is intended for business customers, such as senior living operators, facility staff, purchasing teams and design professionals.
Information we collect
Information you give us
When you submit our quote request form, we collect:
- Contact details: first and last name, work email address and phone number
- Professional details: job title or role, and facility or company name
- Project details: facility type, number of beds or units, products of interest, project type, timeline and any message you include
- Your consent to be contacted about your request
If you email or call us, we collect the information you choose to share.
Information collected automatically
When you submit the form, we also record the page you submitted it from, the referring page, and campaign tags in the page address (such as utm_source, utm_medium and utm_campaign), so we understand how you found us. Our hosting provider may also keep standard server logs, such as IP address, browser type and pages visited, for security and reliability. [Placeholder: if you add analytics or advertising tools, such as Google Analytics, list them here and describe any cookies they use.]
How we use your information
- To respond to your request, prepare quotes and proposals, and follow up about your project
- To manage our business relationship with you, including orders, delivery, installation and support
- To send occasional updates about products and services relevant to your business, which you can opt out of at any time
- To understand which marketing channels bring us inquiries, and to improve our Site
- To protect the Site against spam, fraud and misuse, and to comply with legal obligations
We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
Service providers that process your information
We use trusted vendors to operate our business. They process information on our behalf and under our instructions:
| Provider | Purpose |
|---|---|
| Google (Google Workspace, Google Sheets and Apps Script) | Receives and stores quote request submissions and hosts our product catalog data |
| HubSpot | Customer relationship management: storing contact records and managing follow-up |
| GoDaddy | Website hosting [Placeholder: confirm your hosting provider] |
| [Placeholder] | [Add any other providers, e.g. email marketing, analytics, scheduling] |
We may also share information with delivery, installation or manufacturing partners when needed to fulfill your order, with professional advisers, if required by law, or as part of a merger, acquisition or sale of business assets.
How long we keep information
We keep quote request and customer information for as long as needed for the purposes above, including our ongoing business relationship and record-keeping obligations, and then delete or de-identify it. [Placeholder: state a retention period, e.g. “up to 3 years after our last contact with you.”]
Security
We use reasonable administrative, technical and physical safeguards to protect your information, including access controls on the accounts that store it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
- Marketing emails: use the unsubscribe link in any marketing email, or contact us.
- Access, correction and deletion: contact us and we will help, subject to legal exceptions.
California privacy rights (CCPA / CPRA)
If you are a California resident, you may have the right to:
- Know what personal information we collect, use and disclose, and request a copy of it
- Request that we delete personal information we hold about you
- Request that we correct inaccurate personal information
- Opt out of the “sale” or “sharing” of personal information (we do not sell or share it)
- Limit the use of sensitive personal information (we do not collect it through this Site)
- Not be discriminated against for exercising these rights
In the past 12 months, we have collected the categories of information described above (identifiers, professional or employment-related information, and internet activity such as referring page) from you directly and from your device, for the business purposes described in this policy. To make a request, email us at the address below. We will verify your request by confirming information we already hold, and you may use an authorized agent. Residents of other states with consumer privacy laws may have similar rights, and we will honor them as required by law.
Children’s privacy
Our Site is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children.
Links to other websites
Our Site may link to other websites. Their privacy practices are governed by their own policies.
Changes to this policy
We may update this policy from time to time. We will post the updated version on this page and change the “Last updated” date above.
Contact us
LuxEver Living
Email: [email protected]
Phone: (000) 000-0000 Placeholder
Mail: Street address, City, State ZIP Placeholder